Terms and Conditions

In these Terms and Conditions “MST” means Medical Staff Training at Nigel Close, Northolt, UB5 5BQ, and the “Client” OR “Student” means the person, firm or company for whom Medical Staff Training is providing the services.

The Client’s booking will be deemed to bind the Client to these Terms and Conditions and no services shall be performed by MST except in accordance herewith.

These Terms and Conditions form a legal agreement between you and Medical Staff Training. The Terms and Conditions apply to the use of our Web site, any other web site used as part of your course, and your use of our general services. We expect you to read these terms and conditions carefully. If you do not agree with these Terms and Conditions, you may not use our Web sites, services or book on any of our courses.
By actually booking or using our services, you understand and agree that we will treat your use of the Services as acceptance of our Terms from that point onwards. By submitting your booking request you are offering to enter into a contract for training. We will automatically send you an email or other written acknowledgment confirming that we have received your request.

However, we reserve the right to reject any booking request we receive particularly when there is evidence the learner will not be able to meet the assessment criteria of the course they are interested in? A contract will only be formed when you have been given access to our resources and allocated an assessor.

We do not store credit card details nor do we share these with any 3rd parties. Medical Staff Training complies with all applicable legislation such as the Data Protection Act 1998, GDPR Regulations 2016, Equality Act 2010 and the Health and Safety Act 1974.

You accept that you might receive messages from our team at any time that includes nights, mornings, weekends, bank holidays as we seek to serve a global audience with different time zones. This particularly applies to courses delivered by distance or blended learning.

You accept to being recorded when you telephone, use our web site and participate in a web conferences for training or quality assurance purposes. All assessment activities are recorded.

You also consent that should you sent carbon copies of any emails to other parties we reserve the right to also include these parties when we reply or send any further correspondence to you.

Where you have not signed our learner agreement you agree that once you have been assessed this will be treated as acceptance.

Our Website
These Terms will continue to apply until terminated by Medical Staff Training. We will not be liable for any delay or failure in performance or interruption of the delivery of the Content of our website resulting directly or indirectly from any cause or circumstances beyond our reasonable control.

Paying for your course
In any case where a candidate has not paid, or for example has other outstanding payments, we reserve the right to refuse entry to any of our events. We also reserve the right not to assess your work or pass any information about registration, assessments and moderation. Please note, that you might be expected to pay at least 100% of your course fees to be fully registered as a candidate.

Our prices are based on service delivery anywhere in the UK. Just browse our courses, and click on any items that you wish to buy and add them into the shopping basket. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to process the order.

Errors
We make efforts to ensure the prices on our website are correct, mistakes can sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or canceling your order. If we are unable to contact you or we do not receive a reply from you, we will cancel your order. If your order is canceled and you have already paid for the products you will receive a full refund.

We do NOT accept provisional bookings.

Post or Fax: Feel free to photocopy the order form as many times as you require, copies can be downloaded from our website

All orders can be booked online using a credit/debit card or PayPal.

Paying for your purchase

Personal bookings: payment should be made using a credit or debit card at the time of your booking.
Payments by an employer or third party – an invoice will be raised immediately and payment is due within 30 days of the issue should be paid before the course date.

Late payments will incur an additional 8% charge under the Late Payments of Commercial Debts Act 1998.
Please ensure you pay the correct fee as indicated on our invoices. An administration charge of £30.00 will be made to refund any overpayments.

Cancellation – Courses
Cancellations within 28 days of the course start are subject to 100% of the course fee, however, we can accept named substitutes within this period.
Cancellations received more than 28 days of the course start date will be liable to a £30.00 administration fee.
Cancellations must be made by email and will not be accepted by any other means.

Use of Services
In order to access certain Services, you may be required to provide information about yourself (e.g. identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. If a company booking has been made, all learners or their representative should ensure we have their contact details to allow commencement of assessment. Some information such as email addresses are very essential for setting you up on our e-learning system.

You agree that any registration information you give to Medical Staff Training will always be accurate, correct, and current. It is your responsibility to ensure your details are up to date including emails as these will be used to maintain communication with you. After completion of your course, we will send your certificate to the address you or your representative has supplied.

Unless you have been specifically permitted to do so in a separate agreement with Medical Staff Training, you agree that you will not reproduce, duplicate or copy, or sell, trade, resell or otherwise commercially exploit any of our resources and Services, or any part for any purpose.
the unlawful, illegal, fraudulent or harmful purpose or activity.

Travel and accommodation
You are advised NOT to book travel tickets or accommodation until you have received written confirmation of the course venue, which will normally be 21 days before the scheduled dates. We will not reimburse these costs. You are advised to take out insurance to cover for any unplanned occurrences.

Changes by Medical Staff Training
Medical Staff Training reserve the right to cancel a course, change the venue, amend the dates and/or fees, and course tutors at any time and without prior notice.

Postponement due to restrictions
If a course needs to be postponed (or canceled) due to restrictions such as ‘lockdown’ either nationally or locally we will endeavor to re-schedule and transfer your place.

Tax Charges
For bookings made from the UK 20% VAT is added.

Complaints and Appeals
You are entitled to access our Complaints and Appeals procedures if you feel our standards have fallen short. You can find out about our complaints procedure from your candidate handbook. You will be expected to follow and exhaust the various procedures starting with all internal stages before moving to external stages.

The other way of reporting your concerns regarding our services should be made by email to complaints@medicalstafftraining.co.uk

Your concerns should be made to us within seven days of receipt of our service.

One of our management team will endeavor to answer any concerns within seven days of receipt of your message.